11 hours ago
Reporting a problem trade
Most trades go fine. When one doesn't, here's how to handle it fairly. This forum is for problems and shout-outs. Regular feedback goes on the listing itself (how that works).
1. Talk to them first
Message the other person calmly. Many problems are delays or misunderstandings. Give shipping a few days before you assume the worst.
2. Still stuck? Post here
Start a new thread and pick a tag:
Include the facts
Attach screenshots of the messages and the payment. Black out your address, email, and phone number first.
3. What happens next
A moderator reads it and may ask the other person for their side. Depending on what we find, we might nudge both of you to sort it out, add a note to the listing, lock the thread, fix feedback that was clearly a mistake or a retaliation, or remove accounts for fraud. We'll get to it as quickly as we can.
Ground rules here
Most trades go fine. When one doesn't, here's how to handle it fairly. This forum is for problems and shout-outs. Regular feedback goes on the listing itself (how that works).
1. Talk to them first
Message the other person calmly. Many problems are delays or misunderstandings. Give shipping a few days before you assume the worst.
2. Still stuck? Post here
Start a new thread and pick a tag:
- [SCAM ALERT] for fraud or someone who has gone silent after being paid.
- [NEGATIVE] for a bad experience that isn't fraud (item not as described, poor packing).
- [POSITIVE] for a shout-out to someone who went above and beyond.
- [RESOLVED] when it's sorted. Change your own tag and say how it ended.
Include the facts
Code:
Listing link:
What was agreed (item, price, payment method):
Payment sent (date, PayPal transaction ID):
Shipped (date, tracking number):
What happened:
What I'd like to happen:3. What happens next
A moderator reads it and may ask the other person for their side. Depending on what we find, we might nudge both of you to sort it out, add a note to the listing, lock the thread, fix feedback that was clearly a mistake or a retaliation, or remove accounts for fraud. We'll get to it as quickly as we can.
Ground rules here
- Facts and evidence, not insults. A post with no evidence may be removed until you add some.
- No personal info: no home addresses, phone numbers, or full names.
- Keep it to your own case. The other person gets to reply.
- Paid with PayPal Goods & Services? Open a PayPal dispute early. It has time limits, so don't wait for the forum.
- Spotted something suspicious but not sure? Use the Report button and a moderator will take a look.
